Shipping policy

All orders are processed within 1 to five business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

You can skip the shipping fees with free local pickup at Calgary. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to five business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup is by appointment only. Please have your order confirmation email with you when you come.

ShipInsure Protection

ShipInsure is a premium package protection provider for Apex Cleaning Supplies. When you add ShipInsure to your order, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, the ShipInsure team will review it, and they will get back to you within 24 hours.

If you have purchased ShipInsure Protection you will receive a confirmation email from them. You can also proceed to file a claim here

Note: If your order does not have ShipInsure protection for your Apex Cleaning Supplies order, then the claim will be filed through Netparcel or the shipping provided who provides a maximum reimbursement of CAD $100.
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FAQs:
How do I file a claim with ShipInsure if my order is lost, stolen, or damaged?
If ShipInsure covers your order you should receive an email from us post-purchase. The email will contain your ShipInsure ID# (starting with SI). Simply go to our claims website here and provide your Email, ShipInsure ID#, Claim reason, and your Preferred resolution. And the ShipInsure team will review your claim and get back to you within 24 hours.

How does ShipInsure reimburse me?
Based on your preferred resolution we either reship the product or refund your money.

When do I have to file a claim?
Claims must be submitted within 15 days of the tracking delivery date or estimated
delivery date.
To view, more FAQs click here
ShipInsure Terms and conditions are here and the privacy policy here